its way too easy for some crackpot to just post anything they want online to make you look like a monster.
There are ways to get those bad reviews removed if they broke a rule when they did their post. These include telling something that is demonstrably untrue and you would be surprised at how often that happens.
Removing them is ideal but even if that’s not possible it is possible to increase your good reviews by making it easier for your customers to post them. We can provide a single link for you to give to your satisfied customers that spreads their reviews among the highest ranked review sites to improve your overall reputation score.
If when someone searches the name of your business you get Google suggested searches that are harmful to your company you need to deal with those right now. You have no idea how many people are seeing that and just not even visiting your site. These suggested searches take some time to get solved so you need to act right away.